Contact Us - FAQ


Shipping Fees / Shipping Times

Our shipping fees are as follows - £5 UK, £10 Europe and £15 rest of world. We aim to deliver in 2 business days, however, please allow up to 5 business days. If there are any delays you will be notified. We ship 1st class tracked via Royal Mail.

Returns

Returns can be arranged:

If your item is received damaged or not compliant with your standards please notify us within 7 working days of receiving your item. 


If your items are NOT damaged or faulty, but are the wrong size you may return it for a replacement or refund providing you contact us within 7 working days of receiving your item.


Returning your item:
All items being returned for exchange/refund must be done so in an unused and original condition. Items must also be in original packaging.
All items being returned must contain a copy of the invoice (Document Located on the front of your parcel) for our records.
Please contact us prior to returning your item.


*Please note no refunds or exchanges will be dispatched until we receive and inspect your returned goods.*

Upon receiving your returned items:

Upon receiving your returned items we will inspect the goods and you will receive email confirmation.
Once the items have been received we will then process your exchange/refund.
Exchanged items will require postage to be paid before we can dispatch your item.
Refunds will be processed within 1-2 days. You will receive a full refund minus the postage charge (see invoice for breakdown of your order)


Undeliverable Packages:
The Cold LTD will not be held responsible or refund any customer whose order was unable to be delivered/signed for.

The Cold LTD will not be held responsible or refund any customer whose shipping details/invoice information are incomplete or incorrect.

We hope you never need to return your items but please contact us if you are experiencing problems with any of the above and we will assist you.

contact@thecold.co.uk

Amendments

Sorry, but we can only amend the addresses of an order. Please contact us as soon as possible to make amendments to an order. Amendments cannot be made once the order has been processed.

Size Guide

See our full size guide here: Size Guide. If you have any questions, feel free to message us on contact@thecold.co.uk

Contact Us